Privacy Policy

1. Introduction

EspeesConnect ("we", "us", or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our platform at espeesconnect.com ("the Platform").

By using our Platform, you consent to the practices described in this Policy. If you do not agree, please discontinue use of the Platform.

2. Information We Collect

We collect the following categories of information:

• Identity Information: Full name, email address, and other details provided during registration.
• Financial Information: Bank account name, account number, and bank name — collected for payment verification purposes via Flutterwave.
• Transaction Data: Details of all transactions you initiate or participate in on the Platform, including amounts, timestamps, and counterparty details.
• Technical Data: IP address, browser type, device information, and usage logs collected automatically when you access the Platform.
• Communications: Any messages you send to our support team or through the Platform's messaging features.

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Facilitate and process transactions between buyers and sellers.
• Verify bank accounts and prevent fraudulent activity.
• Send transaction confirmations and important service notifications.
• Investigate disputes, reports of abuse, and compliance matters.
• Improve the Platform's functionality and user experience.
• Comply with our legal obligations, including anti-money laundering requirements.

4. Sharing of Information

We do not sell your personal data. We may share your information with:

• Flutterwave: For bank account verification and payment processing.
• Other Platform Users: Your display name and transaction details are visible to the counterparty in any transaction you engage in.
• Legal Authorities: Where required by law, court order, or regulatory obligation.
• Service Providers: Third-party providers who assist us in operating the Platform, bound by confidentiality agreements.

5. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure database storage, and access controls to protect your data. However, no system is completely impenetrable. You are responsible for keeping your login credentials confidential and for notifying us immediately of any suspected breach.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Transaction records may be retained for up to seven (7) years to comply with financial regulations. If you close your account, we may retain limited data to fulfil legal obligations or resolve outstanding disputes.

7. Your Rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data (subject to legal retention requirements).
• Object to or restrict certain types of processing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at support@espeesconnect.com.

8. Cookies

We use cookies and similar technologies to maintain your session, remember your preferences, and improve Platform performance. Essential cookies are required for the Platform to function and cannot be disabled. You can control optional cookies through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-platform notice. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

10. Contact Us

For privacy-related enquiries, please contact us:

• Email: support@espeesconnect.com
• KingsChat: @espeesconnect